IT Service Management (ISO 20000:2005)

To demonstrate our commitment to IT Service Management, and by adopting the global best practice of ITIL, LSC Group has achieved ISO 20000:2005 certification.

Our current scope of certification is 'The IT Service Management System for the support of the Collaborative Working Environment (CWE)' and covers the Keynsham and Fradley sites.

The capabilities that were assessed include:

• Service Continuity and Availability Management
• Incident Management
• Problem Management
• Capacity Management
• Service Level Management
• Service Improvement
• Budgeting & Accounting for IT Services
• Configuration Management
• Information Security Management
• Change Management
• Release Management
• Service Reporting
• Supplier Management
• Business Relationship Management
• Service Delivery