KPI Identification

A key part of business performance management is the design and implementation of a performance management system, driven by Key Performance Indicators (KPI). We can provide a wide range of services to help our customers formulate programme frameworks, metrics and performance indicators. This helps to demonstrate the value of service and progress against milestones, manage suppliers and sub-contractors, identify performance degradation, ensure application of quality standards and procedures, and control programme schedules.

From our experience in business analysis, process management, performance modelling and simulation and software implementation and support, we can assist clients when identifying KPI sources and reference targets. This capability is further enhanced by our partnerships with leading performance management / business intelligence software vendors.

Our experience in KPI identification linked to business intelligence and performance management has been gained across a wide range of business process improvement initiatives within a number of industry sectors. For example, we have provided a client with an integrated data repository which was used to feed an analytical model that provided users with business intelligence using workflow-driven business processes linked to KPIs.